Every pair of Viettanos is hand made for you. You will receive your Viettanos to your door within 4 to 5 weeks after you submit your order (and complete your Viettano Fit Profile, if you selected custom sizing).

Not quite right? Not on our watch. Every pair is inspected before it leaves our shoemakers to ensure it matches your design and customizations.

With our 30-day fit guarantee, if your shoes don’t fit or match the customizations you ordered, we’ll fix it, no questions asked. We’ll either reimburse you for adjustments made at your local cobbler, remake your pair, or help you with a return or refund. Just make sure that:

• You contact us within 30 days of your shoes being delivered.
• Your shoes have only been worn indoors.
• Your shoes are in original condition with no unapproved alterations.
• You can return your shoes in the original packaging.

For help with your order, contact us at support@viettano.com, or send us a chat message on our website.

• Break them in. Custom leather dress shoes might feel a little snug or stiff at first; that’s normal. They will begin to mold to your feet after a few wears.
• Store them properly. Store your Viettanos in a cool, dry place between wears. Store your Viettanos with cedar shoe trees (if you have them) to maintain their shape and control moisture.
• Keep them dry. If your shoes get wet, let them dry completely away from heat before your next wear.
• Maintain them properly.
  • Brush away any dirt or debris from your shoes with a soft shoe brush after each wear.
  • For whole grain leather, condition and polish them regularly–ideally, at least once a month.
  • For suede, avoid wet conditions, and spot-clean any discoloration using suede leather cleaner.
  • Replace the soles when they start to show major signs of wear. Your Viettanos are constructed using a Goodyear welting technique, which means you can replace the soles multiple times through the lifetime of your pair, making your shoes last for years.

Yes. For people with unique foot sizes or differently-sized feet, we recommend selecting custom sizing for your Viettanos. After you check out, we’ll send you instructions for completing your Viettano Fit Profile and submitting your foot measurements.

You’ll need a tailor measuring tape to record and provide accurate measurements of your feet. Tailor measuring tapes are soft, flexible measuring tapes used to take accurate body measurements to produce garments and shoes. Tailor measuring tapes are more accurate for measuring your feet than hard rulers or measuring sticks.

You can find tailor measuring tapes (or soft measuring tapes) at major retailers or craft stores, or you can buy one online.

We love this question! You can style your Viettanos for formal, casual, or streetwear looks–and everything in between. For style inspiration or to share your look with us, follow us on Facebook and Instagram.

All Viettanos are constructed using French and Italian leathers and a Goodyear welting technique. With Goodyear welting, you can replace the soles of your shoes multiple times throughout the lifetime of your pair. With proper care and maintenance, your Viettanos will look great and last for years.

Viettano offers different material options for a variety of purposes and styles.

• Whole grain leather offers a smooth, classic finish with a bit of shine. This is a great option for formal or casual looks of all kinds. Whole grain leather is easy to condition and polish yourself or with help from a cobbler.
• Suede is a velvety, matte leather that offers a more casual finish to any shoe. Suede is easy to maintain, but requires different care and cleaning techniques from whole grain leather.
• Patent leather is whole grain leather with a special coating to give it a high-gloss finish. This is a great option for people who want a shoe that stands out in a crowd. Patent leather requires some special care to prevent scuffs and scratches on its shiny surface.

Viettano offers different sole options for a variety of purposes and styles.

• Leather soles offer a classic, beautiful, and formal look. However, they can be slippery on smooth surfaces for the first few wears.
• Leather commuter soles offer you the sleekness of a leather sole with utilitarian rubber treads to reduce slipping. These are a great option if you’re wearing your shoes regularly for work or events.
• Rubber soles provide a more casual look to your Viettanos and are a great fit if you’re wearing your shoes in unpredictable weather, such as commuting to work.

For custom sizing, you need to measure your feet and provide us with your measurements in your Viettano Fit Profile. We use the measurements and information you provide to construct your shoes especially for your foot size and shape–including wide, narrow, small, large, and differently-sized feet.

You’ll need:

• Two blank pieces of paper
• A pen
• A flexible measuring tape with centimeter markings

Follow the steps in this video to accurately record your foot measurements.

When you order custom sizing, we create a new shoe last specifically for your foot size and shape based on the measurements you provide. This extra cost goes toward labor and materials to create your custom last.

Not necessarily. If you already ordered a custom size from Viettano and you want to reuse the same measurements, we make later pairs using your custom last from your previous order. Just select I’ve ordered a custom size before in the sizing section of the customization flow when you design your pair.

However, if your measurements have changed, we have to create a new last for you to support your new foot size. In that case, an extra cost for a new custom last will apply.

We totally get it, but don’t worry: If your shoes arrive and don’t fit just right, we will remake them for you at no extra cost, reimburse you for adjustments at your local cobbler, or help you with a return or refund, no questions asked.

Absolutely not. Viettano makes shoes for anyone who wants to design their own pair of custom leather dress shoes, regardless of your gender, foot size, or foot shape.

Most masculine shoe brands provide a narrow range of sizes based on the average measurements of men’s feet, but not Viettano. When you complete your Viettano Fit Profile, we use the measurements and information you provide to construct your shoes especially for you.

Reach out to us any time at support@viettano.com.